Verify product information:
Carefully check the model identification of the product itself to ensure that the actual product matches the marked model, and avoid the situation of mislabeling or confusion of models.
Confirm the model information on the product packaging, instructions, and other related materials to see if it is consistent with the actual product. Sometimes inconsistencies in information may occur due to printing errors in packaging or instructions.
Check the backend input information:
Log in to the listing backend, find the product editing page, and view the product model information filled in. Ensure that the input model is accurate and free from spelling errors, omissions, or multiple characters.
Pay attention to whether there are format errors, for example, some platforms may require the model to be filled in a specific format, such as uppercase and lowercase letters, number separators, etc. If it does not meet the requirements, it may be judged by the system as a model inconsistency.
Compare qualification documents with products:
Check the qualification documents of the product, such as quality inspection reports, 3C certifications, etc., to confirm whether the mentioned product model is consistent with the actual product and the model entered in the background. If the model in the qualification documents is incorrect, it is necessary to contact the relevant institutions for correction.
For products that require multiple qualification documents, it is necessary to ensure that the model information in all documents is consistent and matches the actual model of the product.
Confirm that the product matches the category:
Check if the product is placed in the correct category. Different categories may have different specifications or requirements for product models. If a product is placed in the wrong category, it may result in inconsistent model prompts.
Some platforms automatically associate model specifications or templates based on categories to ensure that product models comply with the general rules of that category.
Contact platform customer service 3:
If the problem cannot be determined after the above inspection, or if it is uncertain how to modify it to meet the platform requirements, please contact the customer service personnel of the platform in a timely manner. Describe the problem in detail to them, provide relevant information and qualification documents of the product, and seek professional guidance and assistance.
Following the advice of platform customer service, it may be necessary to resubmit qualification review or modify product information.
Recording and prevention:
Record the issue of inconsistent models encountered this time and the resolution process, analyze the causes of the problem, in order to avoid similar errors in the future product listing process.
Establish a product information review mechanism to carefully review all product information, including models, qualification documents, etc., before listing, to ensure the accuracy and consistency of the information.